Returns and Exchanges

THIS WEBISTE BELONGS TO LEGAL BUSINESS NAME : JINDAL AND CO.

At Juteka, we take great care in ensuring that every product we deliver is crafted with quality and care. However, if you happen to receive a defective product or the wrong item, we are here to make it right.

Eligibility for Return or Exchange

We only accept returns or exchanges under the following circumstances:

• The product you received is damaged or defective.

• You received a different product than what you ordered.

Please note that we do not accept returns or exchanges for reasons such as change of mind, dislike of color or size (unless it's a wrong delivery from our end), or general dissatisfaction unrelated to the condition or correctness of the product.

How to Initiate a Return or Exchange

If your order meets the conditions mentioned above, please follow these steps:

1. Contact us within 7 days of receiving your order.

2. Email us at onlinejuteka@gmail.com with the following details:

   • Your order number

   • Clear photos of the product showing the defect or incorrect item

   • A short description of the issue

Returns or exchange requests sent after 7 days from delivery will not be accepted.

Return Process

• Once your request is reviewed and approved by our team, we will arrange for a reverse pickup of the item or guide you through the return shipping process.

• The product must be unused, in its original packaging, and in the same condition that you received it.

• After we receive the item and complete a quality check, we will either:

  • Dispatch the correct replacement (in case of wrong item), or

  • Issue a full refund or store credit (in case of a damaged/defective product), as per your preference.

Important Notes

• Returns will only be accepted if the issue is reported within the 7-day window from the date of delivery.

• We reserve the right to deny the return or exchange if the product appears used or damaged due to customer mishandling.

• Shipping costs (if any) for returns may be borne by us only in case of defective or incorrect orders.

Thank you for supporting sustainable choices with Juteka. Your satisfaction matters, and we're always here to help!